Frequently Asked Questions

It's really simple!

• Click the gift icon in the bottom left corner of the website
• Fill out your name and email
• Copy your new advocate code
• Email it to your friends and family to give them a 10% discount off their first purchase
• Once they have made a purchase using your code you will get a $10 discount code!

The referral program is online only and cannot be used in store. Both rewards have a minimum spend to use the rewards ($20 for Friends, $50 for Advocates).

You sure can! Send your code to as many people as you would like - just make sure they are first time customers.

There is a max. 7 day waiting period after your friend has placed their order before you will receive your reward.

Friend:

Once you have been sent the link for 10% off you will be able to use it to purchase any regular-priced fabric, patterns, & notions online, and it will automatically apply your discount. There are a couple requirements: you must be a first-time customer, and there is a minimum spend of $20

Advocate:

Once you have received your $10 reward you can apply it to any product order over $50 by clicking the link in your reward email.

Both discounts exclude classes, servicing, gift cards, and Fab Basics.

Discount codes are good for 1 year, after that you will not be able to use them.

The referral program discounts are for online use only. We cannot accept your discount code in-store.

Only one $10 off discount can be used per transaction.

If you are receiving an error message at checkout or your discount is not longer applied this may be due to you not meeting one or more of the following requirements:

• Have not reached the minimum spend ($20 for Friends, $50 for Advocates)
• Not a first time customer (Friends only)
• Your reward has been voided due to your Friend returning or cancelling their order (Advocate only - you will receive an email alerting you if this happens)

If you purchase without your discount applied we cannot retroactively apply your discount. If you have any questions please contact us before purchasing.

Our location is super rad, and we think you will love it as much as we do! It has tons of space, natural light, and a large free parking lot! Our address is 4704 Manhattan Road SE, Calgary, Alberta. For more info on getting to our space check outVisit RICK RACK

Yes. Effective November 1st 2023 all bags cost $0.25 each for any size. Our bags are made from recycled kraft paper with twisted paper handles. We encourage customers to bring their own reusable bag to carry purchases home. 

Just a couple! Unless otherwise stated there are no rainchecks, retroactive discounts, holds on product, combining of discounts, or phone and email orders. We try our hardest to also offer online sales shortly after our in-store ones, all online sale times are Mountain Standard/Daylight Time. During in-store sales we do not offer in-store pattern printing.

While you can still only buy full meters through our Shopify store, we have created an awesome request form for 0.5m cuts. That means you can get any denomination of 0.5m (i.e. 0.5, 1.5, 2.5...) cuts that you need. We do ask that any full meter or other products still be purchased through our regular shopping channel. Find the form HERE. 

Due to order volume, 0.5m requests will NOT be processed during online sales.

If you order online, your order will be ready for pick up on the next day that we are open - easy peasy! A quick reminder that we are closed on Monday, so orders placed on Sunday will not be ready until Tuesday.

Please make sure you have received a ready for pick up notification email or text before heading down to the store.

Orders placed for local pick up will be held for a maximum of 1 month and may be subject to a restocking fee, please see Delivery Methods for more information.

It sure did! We gave the RICK RACK website a much needed sprucing up, so most of the information is in the same place, but it has a new look. The main changes you might notice are:

1. Filters: You can now select multiple filters at once and it will show you all the results under each filter, plus they are collapsible, and you can filter by price and availability. 
2. Search Function: The search now has a predictive feature, meaning it will show you multiple items that fall under what you're typing. Don't worry you can still just search by hitting enter or using the button at the bottom. Plus you can now filter your search results!
3. Product Information: We are gradually moving product information into divided tabs on each product page. There will be the Description, followed by either Fabric Info, Pattern Info, Class Info, FAQs, etc. Need a visual? Check out any of our class listings to see it in action. 

If you have an in store gift card and would like to switch it to use online please fill out this FORM and we can do a one time exchange to an online gift card.

Fabric stretch, for knits and stretch wovens, is measured to show the greatest direction of stretch, whether along the straight or cross grain. All stretch fabrics that are only 2-way stretch are marked as such.

We are happy to change your shipping method after your order has been placed, and before it is sent out, just send us an email and we can make the required changes, including invoicing for additional shipping costs. Refunds on shipping costs are subject to a 10% fee. 

We do not accept returns on any fabrics or other products that have been cut to measure (this includes end of bolt or roll fabric and notions). We understand that it can be hard to colour match or know the weight of a fabric when ordering online, so if you are unsure please get in touch with us before you order and our awesome team can give you more info. 

If you discover a flaw in your cut fabric please contact us and we will work with you to find a solution. Please note that once fabric has been washed we are unable to do anything, so please check fabric before washing it. 

Items in unopened, sell-able condition, with original receipt are eligible for a full refund within 90 days of purchase! All items will be inspected before we issue any refunds. Items that include printed patterns (i.e.: paper patterns, pattern magazines, books, etc...) are final sale. 

First thing you need to do is send us an email with your order number and what item(s) you are looking to return. A RICK RACK team member will get back to you within 24 hours to discuss the return, please do not send back items before speaking with a team member.

Refunds will only be issued once the eligible item(s) has been received by RICK RACK -please note that return postage is not provided by RICK RACK.  

USA Returns: Any items returned must be shipped back through USPS and any additional fees (customs, brokerage, etc.) will be deducted from your return amount.

If Jerry isn't able to tune up your machine or scissors he will offer you advice on what steps to take next. We will offer you a refund for the servicing that was not completed; please note that refunds will not be issued until the item has been picked up or you have discussed the disposal options with a RICK RACK team member.

We now have some handy-dandy video tutorials on how to figure out your page count or length, check them out HERE.

If you are unsure of how to proceed with your printing order, give our staff a call at 403-263-8088! They can help you figure it out before you place your order.

Whether you are coming in store with a USB or adding extra pages to an online order, nothing will be printed until the whole balance is paid.

This means if the store and print que are busy there could be a long wait to get your patterns printed (especially on the weekends). We recommend submitting and paying for all patterns online so you know they will be ready when you come to pick them up. 

All of our Class and Studio policies and information can be found in the Class and Event dropdown under Class and Studio Polices